We aim to ship within 24hrs (except weekends or Bank Holidays) of your purchase in order to get your goods to you as quickly as possible
We use Royal Mail 2nd Class, Royal Mail 48 or one of the Major Courier Companies as standard for all deliveries. This means that your package can ONLY be signed for by the named recipient for extra security.
With the majority of smaller items going by one of the Royal Mail services please bear in mind that although the likelyhood of something going missing totally is rare. Royal Mail do not class it as missing until 15 working days have passed. In cases like this please contact us first before leaving bad feedback. We always work with our customers to try to resolve these problems.
Returns – 30 Day Money Back Guarantee
If you decide within 30 days that the product you ordered is not for you, please re-pack the purchase and return it to the address below. Goods must be returned unused and in unused and in their original condition and complete packaging to the address below
Your money will be returned in full within 30 days if you decide to cancel your goods for any reason. Costs incurred returning the goods will be at your own expense. We reserve the right to levy a restocking fee.
Returns – Faulty Goods
In the unlikely event of your purchase developing a fault within the first 30 days email us on firstname.lastname@example.org to arrange for an exchange or refund.
Due to the nature of the items sold PLEASE DO NOT send ANY used items back to us – even if they are defective, unless asked to do so by a customer service representative.
Our returns policy is in addition to and does not affect your statutory rights as a consumer.
Your money will be returned in full within 30 days if you cancel your goods because they are faulty. This refund will not include any costs incurred by you for returning the unused faulty goods and we reserve the right to levy a restocking fee.
Please send all unused faulty goods to the address below:
Tools Direct 2 You Ltd