Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 30 working days of delivery. This applies to all our products. However, we regret that due to the nature of our products we cannot accept cancellations of contracts for the purchase of any products where the item has been unsealed, used or worn. To cancel a sales contract send an e-mail to firstname.lastname@example.org placing Contract cancellation in the subject line.
Our highest priority is to ensure that our customers are 100% happy with everything that they purchase from our store. With this in mind, we offer a 30-day, no quibble money back guarantee on all products sold through this website. This guarantee does not affect your statutory rights as a consumer.If you decide within 30 days that the product you ordered is not for you, please re-pack the purchase and return it to the address below. Goods must be returned unused and in their original condition & packaging to the address below
Your money will be returned in full within 30 days if you decide to cancel your goods for any reason. Costs incurred returning the goods will be at your own expense. A full refund will be issued as long as the item, and its packaging, is received in the original condition, unused, clean and undamaged. Shacktools reserves the right to refuse to refund some or all of the purchase cost if returned goods are not received as despatched.
Shacktools is based in the UK and because we rely on Royal Mail for the bulk of our post we operate weekdays and exclude public holidays. Items purchased before 13:30 UK time will be dispatched on the same day. Items purchased after this time will be dispatched on the next working day. All return postage in the first instance will be paid for by the customer. Postage will be reimbursed if the goods are received in the original condition and are unused and undamaged. Postage will not be reimbursed for items correctly supplied.
Items going to UK destinations: Unless next day courier delivery has been selected all items under 2Kg packed weight will be sent via Royal Mail. Packages with a destination of the Channel Islands, Isle of Man, Western Isles, Shetland and Orkney Islands will be subjected to additional postage costs. Tracking of parcels sent to UK addresses is included in the postal charges. Next day courier service is available to mainland UK destinations only. Courier service to the Channel Islands, Western Isles, Shetland and Orkney Islands may take up to four days.
Items going to non-UK destinations: All items under a packed weight of 2Kg will be sent by Royal Mail Standard International service. All items over this weight will be sent by international courier and you may be asked to confirm and pay additional courier costs before the transaction can be completed. Tracking is an optional cost for all parcels sent to all addresses outside the UK with a packed weight not exceeding 2Kg. Items with a packed weight exceeding 2Kg will be sent via a courier and tracking will be included.Shacktools takes no responsibility for the duration of carriage of goods to the destination address. While every care is taken to ensure all packages leave our offices correctly labelled and adequately packed, a small number of parcels get delayed. In our experience a delayed parcel may take up to 2 months to reach its destination. Shacktools will not investigate any delayed parcel until it has spent a minimum of 28 days in transit. This does not apply to items sent by courier.
The manufacturer’s warranty will apply to all items sold by Shacktools and Shacktools will apply the terms of the warranty only.
A discretionary handling charge equalling 10 per cent of the order total may be applied to any returned item.
Shacktools may contact you with details of an offer or discount that we think you might be interested in. These offers will be made via our Facebook page and you will be invited to view the offer there. Other contact with you will be directly regarding your order and for no other reason.